Privacy Policy – PadelNation

Effective Date: 10 September 2025

PadelNation (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online or offline, including through our website, booking systems, lead generation forms, and customer support.

 

Who We Are

PadelNation operates as:

  • PadelNation Clubs – offering bookable padel courts, equipment, and experiences across South Africa.

  • PadelNation Manufacturing – specialising in the design, supply, and installation of world-class padel courts.

Our head office is located in Simibthi Office Park, Ballito

 

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, company name.

  • Booking & Usage Data: Court reservations, membership details, event participation.

  • Project Information: Location, type of padel courts requested (indoor/outdoor, single/multiple), budget, and timelines.

  • Payment Information: When processing payments for bookings, memberships, or installations (handled securely via third-party payment providers).

  • Communication Records: Emails, WhatsApp messages, or any correspondence with our team.

  • Technical Data: Device information, browser type, IP address, and cookies when visiting our website.

 

How We Use Your Information

We process your personal information for the following purposes:

  • To respond to enquiries and provide project quotes.

  • To manage bookings, memberships, and customer support.

  • To process and deliver manufacturing and installation services.

  • To improve our website, products, and customer experience.

  • To send marketing updates, promotions, or offers (only if you have opted in).

  • To comply with legal and regulatory requirements under POPIA.

 

Sharing of Information

We will never sell your personal data. We may share your information with:

  • Trusted Service Providers who assist with installations, logistics, payment processing, IT, or marketing.

  • Regulatory Bodies where disclosure is required by law.

  • Padel club members on the clubs What’s App groups.

  • Loyalty programs.

All third-party service providers are bound by confidentiality and data protection agreements.

 

Data Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. While we take all reasonable precautions, no system is 100% secure, and we cannot guarantee absolute security.

 

Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

  • Access the personal information we hold about you.

  • Correct or update your personal information.

  • Object to the processing of your information for direct marketing.

  • Request deletion of your personal data where legally applicable.

Requests can be sent to info@padelnation.co.za.

 

Cookies & Website Tracking

Our website uses cookies and similar technologies to:

  • Improve site functionality and user experience.

  • Monitor traffic and usage analytics.

  • Deliver relevant advertising on platforms such as LinkedIn, Meta, and Google.

You can adjust cookie settings in your browser at any time.

 

Data Retention

We will only keep your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy.

  • Comply with legal, tax, and regulatory obligations.

  • Support any ongoing business relationship.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

 

Contact Us

If you have any questions about this Privacy Policy or how your data is processed, please contact us at:

PadelNation
Shop 213, Simbithi Office Park, Ballito, 4399
info@padelnation.co.za
www.padelnation.co.za
087 820 5544